Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any question please send us an email at support@tooltra.com
How do I place my order?
Simply choose your style on the product page, then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order(s) and let you know when it's on its way!
How much does shipping cost?
- We offer free shipping on USA, AU, CA, UK, and Europe Orders
- We charge a $4.99 shipping fee for international orders.
How long will it take to ship my order?
On average, merchandise is processed and shipped from our facility 1-3 business days after purchase.
Standard shipping/transit times apply:
- 6-12 Days for USA, AU, CA, UK, and Europe Orders
- 10-20 days for international Orders
Where is your business located?
Our business is located at 312 West 2nd Street, Casper, Wyoming 82601, USA.
Where do you ship your products from?
We normally ship our products from our primary warehouse in the USA. However, we also have a warehouse in China, and in instances of high order volume or charge, we may ship products from this location instead.
My tracking number isn't working
Tracking numbers can take 3-4 business days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.
What should I do if I made a mistake with my order(s)?
First of all, try not to!
However, you can always update your order information (including changing size, color, quantity, or shipping address). Please contact us immediately and our team will be happy to resolve any concerns you may have!
Can I cancel my order?
You can cancel an order within 12 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.
Please contact us with your order details. We will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
What type of payments do you accept?
We accept all Major Cards: Visa, Mastercard, Discover, Amex, and also PayPal.
When will my card be charged?
Right after your order has been successfully placed.
Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. Please contact us if you notice any delays in your shipment.
Is Checkout on this site safe and secure?
You can rest assured that your online shopping is safe and secure.
How secure is my personal information?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.